Refund and Return Policy

At BoxBay Container, we strive to provide our customers with the highest quality products and exceptional service. We understand that sometimes situations arise where a refund or return may be necessary. Our Refund and Return Policy is designed to ensure a hassle-free experience for our customers while maintaining fairness and transparency.

Refund Policy:

  1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or issue a full refund, including any shipping charges, upon verification of the issue.

  2. Order Cancellation: You may cancel your order within 24 hours of purchase for a full refund. After this timeframe, cancellations may be subject to restocking fees or processing charges.

  3. Change of Mind: If you change your mind about your purchase, you may return the product within 30 days of receipt for a refund. However, please note that return shipping costs will be the responsibility of the customer, and a restocking fee may apply.

  4. Refund Processing: Refunds will be processed within 5-7 business days after the returned item is received and inspected. Refunds will be issued via the original method of payment.

Return Policy:

  1. Return Authorization: Before returning any item, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be accepted.

  2. Condition of Returned Items: Returned items must be in their original condition, unused, and with all original packaging intact. Any items that show signs of wear and tear, damage, or alteration may not be eligible for a refund.

  3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a manufacturer defect or error on our part. We recommend using a trackable shipping method and purchasing shipping insurance for your protection.

  4. Restocking Fee: A restocking fee may apply to returns that are not due to manufacturer defects or errors on our part. The restocking fee will be deducted from the refund amount.

Contact Us:

If you have any questions or concerns about our Refund and Return Policy, please don’t hesitate to contact us. Our dedicated customer service team is here to assist you and ensure that your experience with BoxBay Container exceeds your expectations.

Policy Updates:

BoxBay Container reserves the right to update or modify this Refund and Return Policy at any time without prior notice. Changes to the policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

Contact us at Email: sales@boxbaycontainer.com and Phone: +12546356263 for questions related to refunds and returns.